At eFreedom we value customer satisfaction and we stand behind all of our products and offer our customers an extended guarantee in addition to the 3-Day Right to Return. You may return new, unopened items sold and fulfilled by eFreedom within 3-Days of purchase for a full refund, minus shipping charges or take advantage of your extended guarantee. Most refunds are fully refunded 24-hours of receive. Please note that eFreedom must receive the KICKSTARTER System Kit back to our office before you can get a refund. It is up to the Customer to return the undamaged product to 121 S. Orange Ave. Suite 1500, Orlando, FL 32801, in order to qualify for a full refund. If you have any questions feel free to contact our Customer Service during normal business hours and we can assist you with any questions. Customer Service is available Monday- Friday, 9:00 a.m. EST to 7:30 p.m. EST. If you call after normal business hours feel free to leave a voicemail and we will call you back first thing the next business day. 844.325.2399, This email address is being protected from spambots. You need JavaScript enabled to view it..